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This page covers every money operation tied to your ligagalaxi account — depositing funds, withdrawing your balance, and completing the identity verification that keeps both directions open. We support OVO, DANA, GoPay, LinkAja, and QRIS as local payment channels, so you are not forced to rely on bank transfers alone.
Opening the deposit counter is the first step every time you want to put funds into play. After you log in, tap the wallet icon at the top of the lobby and select Deposit from the menu that appears. The counter lists every active local channel — OVO, DANA, GoPay, LinkAja, and QRIS — with the minimum and maximum amounts displayed next to each option before you commit.
Log in to your account, then tap the wallet icon at the top of the screen. Select Deposit from the dropdown. The counter opens with all currently active local payment channels listed alongside their minimum and maximum amounts.
Select OVO, DANA, GoPay, LinkAja, or QRIS — whichever e-wallet is already active on your device. The channel-specific instructions and any reference codes you need appear on the next screen immediately after selection.
Type the deposit amount within the range shown for your chosen channel. Review the preview screen, which displays the destination account and the exact amount, then confirm to proceed to the wallet authorisation step.
Complete the payment inside your OVO, DANA or GoPay app as you normally would for any transfer. Once authorised, return to the lobby — your updated balance appears in the account summary row at the top of the screen.
When you want to move your account balance back to your e-wallet, open the Withdrawal counter from the same wallet icon you used for deposits. The process is separate from depositing, and the channel you withdraw to must match a wallet registered under your own name — we cannot send funds to a wallet that belongs to someone else, and the system will flag any mismatch during the ownership check.
Tap the wallet icon after login and select Withdrawal. The counter shows your available balance, the channels you can withdraw to, and the minimum amount for each. Only channels linked to a wallet in your own name are shown as active.
Choose OVO, DANA, GoPay or another active channel. Enter the wallet number exactly as it appears in your e-wallet app. A mismatch between the wallet number and the name on your account will pause the request for a manual ownership check.
Type the amount you want to withdraw. The counter displays any applicable fee and shows the net amount that will arrive in your wallet before you confirm. Review these figures on the preview screen, then submit the request.
After submission, your withdrawal appears as Pending in transaction history. Once it moves to Completed, the funds are on their way to your wallet. Note the reference number from the Pending entry in case you need to contact support.
Account verification is a one-time process that unlocks full withdrawal access and protects your balance from unauthorised claims. We ask for a government-issued ID — a national identity card or passport — alongside a selfie taken at the time of submission. Both the document and the selfie are matched against the name on your registered account.
Go to account settings after login and select Verification. The page lists every document we need and shows your current verification status. If your status reads Pending, a previous submission is still under review — no need to resubmit.
Take a clear photo of your national identity card or passport. Both sides of the identity card are required. Upload each image through the document fields shown on the Verification page — blurry or cropped images will be returned for resubmission.
The selfie confirms that the person submitting the document is the account holder. Hold your ID beside your face in the photo. The selfie field is separate from the document fields and must be filled before you can submit the complete request.
After submission, your status changes to Under Review. When our team finishes, the field updates to Verified and your full withdrawal access becomes active. You will see the change reflected on the Verification page in account settings.
Your ligagalaxi account supports the local e-wallet and QR payment channels that are already part of everyday life in Indonesia. OVO, DANA, GoPay, LinkAja, and QRIS all appear inside the deposit and withdrawal counters for eligible accounts.
OVO wallet deposits and withdrawals — select OVO in the counter and enter your registered OVO number.
DANA transfers in both directions — the counter shows the DANA-specific amount range before you confirm.
GoPay payments processed through the standard counter flow — authorise inside your GoPay app to complete.
LinkAja available where active for your account — check the counter for current availability on your region.
QRIS scan-to-pay for deposits — scan the code shown in the counter with any QRIS-enabled wallet app.
Every deposit and withdrawal you make creates two records: one in your e-wallet app and one inside your ligagalaxi transaction history. Keeping both in sync is the fastest way to resolve any discrepancy without waiting on a support ticket. Your transaction history is available under Account — History after login; it lists each entry with a reference number, a timestamp, the channel used, the amount, and a status label.
Each transaction in your account History carries a unique reference number generated at submission. This number is different from the reference your e-wallet app assigns. Keep both — the account reference for raising a query with us, the wallet reference as proof the payment left your wallet.
Transaction status moves through Pending, Processing, and Completed. A status stuck on Pending longer than the window shown in your counter is the trigger to contact support. Do not submit a duplicate transaction while the first is still Pending — that creates two requests for the same amount.
Go to Account — History after login to see every deposit and withdrawal entry in reverse chronological order. You can filter by date range or channel to isolate a specific transaction. The history page is the authoritative record for your ligagalaxi balance movements.
Screenshot the Completed status entry from both your wallet app and your account History page for any transaction you may need to dispute later. These two screenshots together confirm both that the payment left your wallet and that it was recorded on the account side.
Every banking action on your ligagalaxi account — deposit, withdrawal, or verification upload — travels over an encrypted connection. We verify wallet ownership during withdrawal to prevent funds from being sent to an account that does not belong to you. Identity verification adds a second layer: once your account is verified, no withdrawal can be processed against a wallet name that does not match your registered identity.
Before entering any account credentials, confirm the address bar shows ligagalaxi. Bookmark the address directly from a verified link. We do not operate mirror domains for active accounts, and entering credentials on an unverified address puts your wallet access at risk.
Completing KYC ties your account to a government-issued identity. This means that even if someone else obtains your login credentials, they cannot withdraw funds to a wallet registered under a different name — the ownership check at withdrawal blocks the attempt.
We match the wallet number you submit for withdrawal against the name on your verified account. If the wallet is registered to a different person, the request pauses for a manual review before any funds move. This step protects your balance from misdirected transfers.
If a transaction status does not update as expected, contact our Indonesia support channel directly with the reference number from your History page. Do not resubmit the transaction while a Pending entry is open — raising a support query first is always the right move.
The answers below cover the banking questions we hear most often — from choosing the right payment channel to understanding what happens when a transaction takes longer than expected. If your question is not listed here, your account History page and the support channel are the two fastest places to get a specific answer about your own transaction.
OVO, DANA, GoPay, LinkAja, and QRIS are the local channels available inside the Deposit counter. Open the counter after login to see which ones are currently active for your account, along with the amount range for each channel.
A greyed-out withdrawal button usually means your account verification is incomplete or a previous withdrawal is still showing as Pending. Finish the identity verification in account settings first, or wait for the Pending request to reach a final status before submitting a new one.
Collect the transaction reference number from your e-wallet app history and bring it to our Indonesia support channel. Do not submit a second deposit for the same amount — raise the query first so our team can locate the original entry in the backend and credit it correctly.
After you upload your government-issued ID and selfie, the status changes to Under Review. The Verification page in account settings will update to Verified once our team completes the review. We do not publish a fixed timeframe, so check the status field rather than counting hours.
No. Our withdrawal process matches the wallet number against the name on your verified account. A wallet registered to a different person will trigger an ownership check that pauses the request. To avoid delays, always withdraw to a wallet that belongs to you directly.
The minimum and maximum amounts for OVO, DANA, GoPay, LinkAja, and QRIS are displayed inside the Deposit or Withdrawal counter on the selection screen — before you confirm any transaction. These figures reflect your current account tier, so check them in the counter each time.